FREQUENTLY ASKED QUESTIONS Q. I have a question about cream makeup. Can I put a fluorescent makeup cream over your product "HORROR FLESH?" A. IF You wish to put a FLUO CREAM HORROR FLESH, you should use our product ITEM #9451--GLOW IN THE DARK CREAM MAKEUP. It is a black light product as well. IT COMES IN A 1Oz. TUBE and has a nice light consistency. You could complete the HORROR FLESH MAKEUP, allow it to dry and then stipple the FLUO CREAM over it. Q. I live in Iceland and would like to order some of your products. I do not want to pay excessive shipping charges. Can you help me? A. Yes, we can. Our products are available in Iceland at the following store: No Name Cosmetics Iceland Bolholt 6 105 Reykjavik, 354-588 6525 354 588 6526 (fax) www.noname.is Q. I would like to place an order, but need the items on Saturday, Oct. 23rd. Today is the 19th. Is that possible? A. Yes, but we need to know which items. Thee is overnight delivery by Fedex. or United parcel Service. Also the U.S. Post Office usually delivers in 2-3 days within the U.S. Q. How much of your product "SCARY SKIN" comes with each kit? Would two kits last me for a six-day shoot on one zombie? I am in the process of starting a horror film and one of the characters need to have a face like the one on the cover of the zombie kits that you have on your web-site? A. I put my best makeup artist on the question. We sell an item called "FAKE SKIN" #9504 which is on our web-site. It is pure latex. You would need one zombie kit and a bottle of Fake skin for every day of the shoot. That should do it. I hope this is helpful. Q. Can I get two of your WEREWOLF makeup kits ( or is that not a big enough order)? A. Yes, you can place an order for 2 items. No order is too small Q. I ordered a bottle of fake blood and wanted to know when it will be delivered. A. I shipped it out today via United States Post Office. It should be there in 2-3 days. Hope you enjoy your products. let us know.. Q. I would like to know if you ship to Canada and also whether emergency is available. A. Yes, we ship to Canada. But you also can order some of our products from the following stores: Act 1 Theatrical Makeup and Dance Supplies 606 Robson Street Vancouver, B.C. Canada V6B2B9 604-687-0737 604-687-0739 (fax) Hollynorth Production Supplies, Ltd. 3735 East 1st Avenue Burnaby, B.C. V5C 3V6 604-299-2000 604-299-2009 (fax) Hollynorth Production supplies Ltd. Unit D. 555 Eastern Avenue Toronto, On M4M 1C8 416-469-4441 416-405-9996 (fax) Q. I have seen your advertisement in the internet and I am very interested to know more about your products for Ice and Blood. I am a makeup artist in Dubai. A. Thank ;you for your e-mail. We manufacture two very exciting items, one is ICEFX makeup, which gives an instant frozen look (glamour or horror). It comes in a Pro Kit. We also make a Blood FX kit, which has 6 different blood products in one kit. It is a perfect item for makeup artists like yourself. you can view these kits and other exciting products at www.Silverrainstudio.com After review of these products, if you have any questions, or need assistance in application, please e-mail us. We are here to assist you. Q. Can "FAKE SKIN" be used on any color skin? A. Yes, you may use "FAKE SKIN" on any color skin. When dry, it will be reasonably transparent. If you are using tissues, or toweling to make wrinkles or aging effects, they need to be made after drying regardless of the skin color and tone. As far as effects go, each effect...aging, sores, bruises, etc...requires different techniques and materials. Some require 3-D materials, some are simply what is called "powder & paint" effects. learning shadowing and highlighting and powder and paint application is the best place to start. You simply add those skills to 3-D when you progress. I highly recommend Richard Corson's "Stage Makeup" book. It is considered the Bible of makeup artist training and is quite easy to follow even if you have no experience. Videos are pretty useless unless you have a working knowledge of techniques. The book can be a bit expensive, but worth whatever you pay. Used copies are available through major online booksellers. Good Luck. Q. What do you have in makeup for aging? I am 50 years old, no wrinkles and want to look 100 years old (natural, not spooky) for Halloween. Thanks A. What you need is FAKE SKIN, which creates old age wrinkles, warts, peeling skin, etc and a ZOMBIE makeup kit. I realize that the kit is for horror but it has all the other necessary ingredients. Q. Would it be possible to order products from you from the U.K.? If so, how long would it take for the goods to arrive. a. Yes, we do ship to the U.K. it takes about 7-10 days via regular mail. Please let us know what you would like, shipping information is on the web site. Some of our products are available in the U.K. at: Screenface, Ltd. 20 Powis Terrace-Westbourne park Road Notting Hill--London W11 1JH 020-7221-8289 020-7792-9357 (fax) Q. I purchased the product, FAKE SKIN and have a question. With this product, can I apply enough layers to stimulate someone getting their skin bit off by a zombie? Just wondering since I am not a professional makeup artist. A. If you want to have a torn flesh effect, I recommend layering the liquid on top of tissues, 2 ply Kleenex works great, separate the tissue layers, brush liquid onto skin, lay 1 ply of tissue on top of liquid on skin. Smoosh it around with your fingers if you want a wrinkled effect or have the actor scrunch up the face while it dries. Then, after it sets, brush on more liquid, more tissue, etc....build it up. To make drying time go faster, use a flow dryer, set to COOL or COLD. DO NOT USE WARM OR HOT AIR. It will burn and/or irritate the skin. Then, after the wold thing is dry, apply the makeup on top. you should be good to go after that. Q. I see that your ZOMBIE makeup kit contains the white and black makeup and fake blood, but the man on the picture has makeup on to make it look like his skin is peeling off. Was this done with another makeup or can it be achieved through the kit? A. The kit also contains a product called SCARY SKIN which creates the rotten flesh effect. This is applied over the makeup. The SCARY SKIN is applied with a sponge. When dried, gently tear holes into the scary skin to achieve the effect you want i.e. ragged flaps, etc. * * * Q. I was browsing your site and I saw a GLOW IN THE DARK LIPSTICK AND NAIL POLISH. I also saw some makeup items that were a white cream color (as stated on the item). Is thee any color to either the polish or the lipstick? Could these items be worn in daylight or room/office light and not be visible, and only glow under black light or in the dark? A. We have three products that we think you are interested in, the GLOW in the DARK lipstick, nail polish, and cream makeup. these items all glow in the dark and under black light. The nail polish and lipstick are basically clear and will give a white/greenish cast. The cream makeup is thicker and has more of a whitish/green cast. Depending on the amount you apply. * * * * Q. Hello. I am a makeup artist from Portugal. I am interested in the ICEFX Makeup Pro Kit and would like to know how many days it takes to arrive in Lisbon, Portugal? I am starting a movie in one week and would like to have this products as soon as possible. A. It would be easier and quicker to order our products from the following stores: Fritz Brennig Magdalenenstr.22 A-1060 Wien/Vinenna +43 (1) 586 73 19 www. Office@Brennig.at OR: HARPO C/San Onofre,6 28004 Madrid 91 522 69 70/91 531 00 20 91 522 52 07 (fax) Harpo@arrakis.es (e-mail) WWW.harpo-hrp.com * * * * Q. Just saw your site with the excellent range of producfts for my first up and coming horror movie. I wondered if you ship to Belgium and how much would it cost? A. Thank you for looking at our products on SilverRainStudio.com. Besides all of the makeup you need, we also have excess of hundreds of products, including costumes. Just let us know what you need. make a list and we will try to help you. Shipping to Belgium, like all shipping is by weight. We have found the cheapest way to ship is by our U,.S. regular Mail Service. It could cut the cost of shipping to about 1/4 of the cost. The drawback is that it will take a longer time (about 3 weeks) for the shipment to reach you. In order to save money, you must place your order, well in advance. Once, we receive an order, we can calculate the cost before the order is sent. * * * Q. I live in Taiwan. I wonder if I can order some products from your shop, too? if it is o.k. how much is it going to be for shipping, and how long is it going to take to send it here. Can you reply as soon as possible. A. You can order directly from our web-site. It will calculate the shipping charges for you and let you know how long it will take to receive. * * * * Q. I was wondering how much surface area one ICEFX Pro Makeup kit could cover. Also, what is the products durability? How long does it stay on? Could it withstand 12 hours? a. I would say that you can heavily apply ICEFX to face and hair approximately six times. The crystals and powder have an indefinite shelf life. The ICE GEL a water based product has a tendency to evaporate over time. However, this can be rejuvenated by simply adding distilled water. This product can withstand 12 hours on any product surface, as long as water does not touch the ICEFX. On humans, the length of time depends on the rate that this human would sweat, as water or sweat will slowly dissolve the product. I hope this is helpful. * * * * Q. Where can I buy your product in Hong Kong? A. You can order from our web-site Or you can click on the line on the left side bar of our site--Retail Stores. There you can find stores close to you. * * * * Q. I would like to order some of your products but do not want to order directly from the U.S.A. as I know the price I will be paying for postage will probably be more than the product itself, so this is unfortunately not an option. A. You can order our products from retail stores closer to you. You can clink on the left side bar of our site--Retail Stores. * * * * Q. I need blood! By this Thursday! Can it happen if I order today? A. Today is Tuesday. why not telephone with the information and we can ship it overnight. but, it must be today. We are here until 5:00p.m. Call us at 516-294-1910 * * * * Q. I was wondering how I would be able to order some of your products. I do not have a credit card. Is there any other way of payment? A. Yes, you can place an order and send a money order for payment. * * * * Q. I am Diane From Malta. I was browsing your site and I found nice things to buy. the problem is that I cannot buy because I am from Malta and it is not on the list. Is there another way to buy your products in Malta, please. A. I do not know why Malta is not on the list and will address this problem. Meanwhile, you can telephone us at 516-294-1910 or e-mail the order . You can use regular mail at : Creative Marketing and Design, Inc. 647 Franklin Avenue Garden City, N.Y. 11530 * * * * Q. I am looking for a white eyebrow pencil for my Santa suit. Do you carry them? A. Sorry we do not. Most drug store chains carry them in their cosmetic sections. Either a pencil or eye crayon would work. If all else fails, use a little cream white makeup and a small pediatric toothbrush. Simply brush the makeup into your brows. * * * * Q. Does your LIVING NIGHTMARE line have a Halloween product that looks like cracked earth when applied to the face...kinda like a zombie makeup? A. Yes, it is called HORROR FLESH and is available in green and white. item #9445. It dries before it cracks and washes off with soap and water. Check it out on our web-site. * * * * Q. Do you have a centralized store in Garden City that I can go to and buy your ICEFX and other makeup from, or is it all on-line? a. Yes, our corporate offices are located in Garden City, but we do not have a retail store here. Products can only be ordered by telephone or on line. * * * * Q. I would like to know if your GLOW IN THE DARK CREAM MAKEUP would work on fabric. Will the cream makeup stay permanently on the fabric? I was trying to do a solar system on cloth for my niece. I want to add many glow in the dots of different sizes. I don't care for the stores pointed stars that glow. I want circles and dots. I will use a paint brush to do the job. All I need to know is will your glow in the dark cream makeup work on fabric and how long does it last ? Will it wear off or smear? A. The GLOW IN THE DARK MAKEUP is exactly what it is, a makeup to be used on the face. it will wear off, flake off and washes off. However, you can use it on cloth, but it is not meant to be used as a paint. It will not last forever. Hope this is helpful * * * * Q. Every year my brother dresses up like DRACULA for the kids in the area where he lives. He looks very professional, however, the white makeup he uses for his face does a number on his face and he really breaks out. I was wondering if there is such a thing as a hypo-allergenic white makeup he could use and do you carry it? I would appreciate any help you can give me on this matter as he brings such fun to the kids and will continue to do it even though he breaks out. I would like to help him. Thank you so much. A. Yes, we do have a white cream makeup. The makeup is a hypo-allergenic makeup. First of all, tell us what brand he is using, now. there are some that come from the Orient and some that are manufactured in the U.S. If you can find out the manufacturer of the makeup he is using, that could help us to help you. There is also a product called the "Barrier Spray" that is put on the face before any makeup is applied. This is what is used in the movie industry for actors who have the same hyper-sensitivity. Before you get into that, lets see if we can supply him with a simple cream makeup that we have and won't irritate his skin. Our congratulations to you as a concerned sister and our brother for all of the joy an happiness he brings to his friends and neighbors. * * * * Q. Thank you for talking with me this afternoon on the telephone about our Easter program at church. We talked about the use of different types of blood products that you have available. I need information about the best way to apply the makeup so that it looks real. I also need to know about what to use to make realistic bruises. This is in regard to the beating and scourging of Jesus on the way to the Crucifixion. Thank you for our help. * * * * A. No problem...we are always pleased to answer any questions and alleviate concerns. For bruising you need red and blue cream makeup. You will need a latex makeup sponge. Start by applying dots of red makeup onto the skin and then blend. Do not blend to one continuous tone, you want a spotty effect and some areas heavier and more red while others are more pink. then add dots of blue makeup right on top. Just blend it in spots...to create some blues and some purples. Play with it and practice beforehand. I do not recommend using purple makeup in lieu of the blending instructions above. It is a continuous tone and looks like a huge purple blotch. Remember, makeup should be fun and experimental. As far as blood looking real..I strongly recommend the BLOODY SCAB product that we carry. It is a paste, stays where it is put, has a vibrant color and will set and dry. In addition, it may be applied very heavily to create a scab or large scabbing area. Very impressive product....and VERY easy to use. For the 39 lashes, we spoke about the BLOOD POWDER product. Dusting it onto the actor just before the lashing will allow the crowd actors to simply (and gently hopefully) strike him with wetted strings, leaving a long red gash. You do have the option to soak the strings in LIQUID BLOOD, however it tends to get very messy as the blood will fly off the strings while they are being swung. I recommend the LIQUID BLOOD for scourging though as you can use stiffer items like a willow switch that has the blood on it and will leave a blood track like a welt. All of the blood products mentioned above are in our BLOOD FX KIT....many if not all are also sold separately. the cream makeup is not in the kit and must be ordered in addition to the blood products. Good luck.